{"id":1040,"date":"2026-03-05T12:11:13","date_gmt":"2026-03-05T11:11:13","guid":{"rendered":"https:\/\/www.lesterrassesprovencales.com\/faq\/"},"modified":"2026-04-02T13:02:44","modified_gmt":"2026-04-02T11:02:44","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.lesterrassesprovencales.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<div class=\"wp-block-cover alignfull has-parallax top-header oh has-animation\"><div class=\"wp-block-cover__image-background wp-image-474 size-full has-parallax lazyload\" style=\"background-position:50% 50%;background-image:inherit\" data-bg-image=\"url(https:\/\/www.lesterrassesprovencales.com\/wp-content\/uploads\/2026\/03\/accueil.webp)\"><\/div><span aria-hidden=\"true\" class=\"wp-block-cover__background has-theme-black-background-color has-background-dim-40 has-background-dim\"><\/span><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<div class=\"wp-block-group text-header r animation--init--once animation--top is-layout-constrained wp-block-group-is-layout-constrained\">\n<h1 class=\"wp-block-heading has-text-align-center has-theme-white-color has-text-color\" style=\"font-style:normal;font-weight:700\"><sup>Les Terrasses Proven\u00e7ales<\/sup>Frequently Asked Questions<\/h1>\n\n\n<div class=\"yoast-breadcrumbs\"><span><span><a href=\"https:\/\/www.lesterrassesprovencales.com\/en\/\">Home<\/a><\/span> <i class=\"fa-solid fa-chevron-right\"><\/i> <span class=\"breadcrumb_last\" aria-current=\"page\">FAQ<\/span><\/span><\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group alignfull motor-thelis is-layout-constrained wp-block-group-is-layout-constrained\">\n<section class=\"formulaire-de-recherche-bar\">\n            <div id=\"expand-thelis-formulaire\">Book<\/div>\n            <div class=\"container-form\"><thr-search-engine search-text=\"Book\"><\/thr-search-engine><a id=\"pay-btn-2\" onclick=\"window.open('https:\/\/thelisresa.webcamp.fr\/cart-directPayment.php?camping=terrassesprovencales26&amp;lang=en');\"><i><\/i>Pay your stay<\/a>\n            <style>\n            \n            .thr-search-engine .thr-search-engine-main > .thr-btn-search { max-width: 20% !important; }\n            .thr .btn i { margin-right: 0 !important; }\n            #pay-btn-2 { \n                position: absolute;\n                right: 0;top: 0;\n                margin: 10px;\n                border: 0;\n                background-color: ;\n                color: ;\n                cursor: pointer;\n                width: calc(17% - 5px);\n                padding: 17px 0;\n                font-size: 18px;\n                font-weight: bold;\n                text-transform: auto;\n                transition: all .35s;\n                display: flex;justify-content: center;\n                align-items: center;\n            }\n            #pay-btn-2 i {\n                display: inline-flex;\n                width:18px;height:18px;\n                margin-right: 5px;\n                background-image: url('data:image\/svg+xml;utf8,<?xml version=\"1.0\" encoding=\"utf-8\"?><svg width=\"1792\" height=\"1792\" viewBox=\"0 0 1792 1792\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M704 1536q0 52-38 90t-90 38-90-38-38-90 38-90 90-38 90 38 38 90zm896 0q0 52-38 90t-90 38-90-38-38-90 38-90 90-38 90 38 38 90zm128-1088v512q0 24-16.5 42.5t-40.5 21.5l-1044 122q13 60 13 70 0 16-24 64h920q26 0 45 19t19 45-19 45-45 19h-1024q-26 0-45-19t-19-45q0-11 8-31.5t16-36 21.5-40 15.5-29.5l-177-823h-204q-26 0-45-19t-19-45 19-45 45-19h256q16 0 28.5 6.5t19.5 15.5 13 24.5 8 26 5.5 29.5 4.5 26h1201q26 0 45 19t19 45z\" fill=\"rgba(255,255,255,1)\" \/><\/svg>');\n                background-size: cover;background-position: center center;background-repeat: no-repeat;\n            }\n            #pay-btn-2:hover { background-color: ; }\n            .thr-search-engine { width: 83%; }\n\n            @media screen and (max-width: 1024px) {\n                #pay-btn-2 { top: 52px; }\n                .thr-search-engine .thr-search-engine-main > .thr-btn-search { max-width: inherit !important; }\n            }\n            @media screen and (max-width: 990px) {\n                .thr-search-engine { width: 100%; }\n                #pay-btn-2 { position: relative;width: calc(100% - 20px);top: auto;margin-top: 0; }\n            }\n\n            thr-search-engine { border-right: 200px rgba(0,0,0,0) solid;display: block; }\n            @media screen and (max-width: 1024px) {\n                thr-search-engine { border-right: inherit;display: inherit; }\n            }\n            <\/style>\n            <\/div><\/section><!-- .formulaire-de-recherche-bar --><style>\n        #expand-thelis-formulaire { display: none; }\n        @media screen and (max-width: 1024px) {\n            #expand-thelis-formulaire { display: block; }\n            .formulaire-de-recherche-bar .container-form { display: none; }\n        }\n    <\/style><script>\n    jQuery(document).ready(function($){\n        jQuery('#expand-thelis-formulaire').click(function(){\n            if(\n                jQuery('.formulaire-de-recherche-bar .container-form').css('display') == 'none'\n            ){\n                jQuery('.formulaire-de-recherche-bar .container-form').css('display', 'block');\n                jQuery('#expand-thelis-formulaire').addClass('expanded');\n            }else{\n                jQuery('.formulaire-de-recherche-bar .container-form').css('display', 'none');\n                jQuery('#expand-thelis-formulaire').removeClass('expanded');\n            }\n        });\n    });\n    <\/script>\n<\/div>\n\n<div class=\"wp-block-group alignfull intro-page oh has-animation has-theme-white-background-color has-background is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns alignwide are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-8efa7304 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center le-texte is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group block-petit is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-text-align-center\"><sup>FAQ<\/sup>Your questions, our answers<\/h2>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-group alignfull faqs is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns has-animation is-layout-flex wp-container-core-columns-is-layout-8efa7304 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column animation--init--once animation--top is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-auto-tabs\" data-selector=\"h3\">\n  <div class=\"acf-innerblocks-container\">\n\n<div class=\"wp-block-group auto-tabs-wrapper is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"has-text-align-center wp-block-paragraph\"><strong>Aqu\u00ed se mostrar\u00e1n las pesta\u00f1as.<\/strong><br\/> El primer <strong>h3<\/strong> de cada contenido se usar\u00e1 como t\u00edtulo de su pesta\u00f1a. Puedes cambiarlo por otro tag o una clase en el panel lateral <\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group auto-content-wrapper is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading has-text-align-center\">Booking<\/h3>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>What is cancellation insurance?<\/summary>\n<p class=\"wp-block-paragraph\">Cancellation insurance is an optional package payable in full and only at the time of booking your camping holiday, amounting to 5% of the total cost of your stay. This cover guarantees a refund of the sums paid (without the need for supporting documents, but subject to certain limits) and applies in the circumstances set out in the General Terms and Conditions of Sale. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The insurance must be taken out at the same time as the purchase, payable with the first deposit.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Can I reserve a specific pitch?<\/summary>\n<p class=\"wp-block-paragraph\">You can reserve a specific pitch for an additional charge of \u20ac30. You can specify your preferences or a specific pitch number if you have stayed at the campsite before. This rate also applies if you wish to be next to another pitch or accommodation unit. Subject to availability at the time of booking.   <\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>What is the procedure for paying by holiday vouchers (ANCV)?<\/summary>\n<p class=\"wp-block-paragraph\">If you have chosen to pay for your booking in full or in part using holiday vouchers (ANCV), you must send them by registered post with acknowledgement of receipt, quoting your booking reference, to the following address: Camping Les Terrasses Provencales, 450 route de Rousset, 26110 VENTEROL.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Can the balance of my booking be paid directly on arrival?<\/summary>\n<p class=\"wp-block-paragraph\">No, the balance for your stay must be paid no later than one month before your arrival.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This choice allows us to offer you a smoother, higher-quality experience:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>a streamlined arrival process<\/li>\n\n\n\n<li>a personalised welcome with no waiting<\/li>\n\n\n\n<li>no payment required on the spot<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">When you arrive, all you need to do is settle in and start your holiday in peace and quiet.<\/p>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading has-text-align-center\">Your accommodation<\/h3>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Can we bring one more person than the accommodation\u2019s capacity allows?<\/summary>\n<p class=\"wp-block-paragraph\">No. For safety and insurance reasons, the maximum number of people permitted in the mobile homes must not be exceeded. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The campsite manager will refuse entry to anyone exceeding the maximum capacity, even if they offer to pay an additional fee. When making your booking, you must provide the full names and dates of birth of all occupants (including babies). <\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Is a baby considered a person?<\/summary>\n<p class=\"wp-block-paragraph\">A baby is indeed regarded as a person in their own right.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Is it possible to pitch a tent in front of the accommodation?<\/summary>\n<p class=\"wp-block-paragraph\">You may pitch a tent in front of the accommodation, provided that the accommodation\u2019s capacity is not exceeded and that the plot allows for it.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Est-il possible d&#8217;avoir un 2 \u00e8me v\u00e9hicule sur l&#8217;emplacement ?<\/summary>\n<p class=\"wp-block-paragraph\">Yes, a second vehicle is permitted at no extra charge.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">However, it is essential that it can be parked on your pitch without obstructing traffic or neighbouring pitches.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If there is not enough space, the second vehicle will need to be parked in the car park at the campsite entrance.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Our priority remains the safety and comfort of all road users.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Is there air conditioning in the accommodation?<\/summary>\n<p class=\"wp-block-paragraph\">Only our &#8220;Comfort&#8221; cottages are equipped with air conditioning<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Can I add extras such as bed linen once I arrive?<\/summary>\n<p class=\"wp-block-paragraph\">Yes, that is still possible. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We offer the following options: <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Sheets (fabric bed linen)<\/li>\n\n\n\n<li>Towels (cotton bath towels)<\/li>\n\n\n\n<li>Baby kit (including a travel cot and high chair) <\/li>\n\n\n\n<li>End-of-stay cleaning fee <\/li>\n\n\n\n<li>Fridge hire for pitches <\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">However, for organisational reasons and to ensure that we are fully prepared to welcome you, we strongly recommend that you add your options at the time of booking or before your arrival. <\/p>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading has-text-align-center\">On-site services<\/h3>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>How much does it cost to hire bed linen and towels?<\/summary>\n<ul class=\"wp-block-list\">\n<li>Single bed linen set hire: \u20ac18<\/li>\n\n\n\n<li>Double bed linen set hire: \u20ac18<\/li>\n\n\n\n<li>Towel set hire: \u20ac12<\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Do you offer cleaning packages?<\/summary>\n<p class=\"wp-block-paragraph\">Yes, we offer end-of-stay cleaning packages for our rental properties as well as for the private bathroom facilities on our pitches.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Cleaning fee for rentals: \u20ac70<\/li>\n\n\n\n<li>&#8220;Signature&#8221; pitch cleaning fee: \u20ac35<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Please note that the cleaning fee does not include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>washing the dishes<\/li>\n\n\n\n<li>take out the rubbish<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">We would be grateful if you could leave the accommodation in a decent condition, even if a cleaning service has been booked, out of respect for our staff, who work hard every day to ensure the highest standards for the next guests.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Can I bring my own barbecue, or do you provide them on site at the campsite?<\/summary>\n<p class=\"wp-block-paragraph\">For safety and regulatory reasons, wood and charcoal barbecues are strictly prohibited throughout the campsite.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We offer gas barbecues for hire:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u20ac8 per day<\/li>\n\n\n\n<li>\u20ac40 a week<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Barbecues cannot be booked online.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Bookings can be made directly at reception (during opening hours only), on the day of your arrival or during your stay, subject to availability. However, you are welcome to bring your own, provided they are electric or gas-powered. <\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Is access to the activities and the swimming pool free?<\/summary>\n<p class=\"wp-block-paragraph\">Access to the activities and the swimming pool is included in the price of your booking.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Is there Wi-Fi at the campsite?<\/summary>\n<p class=\"wp-block-paragraph\">Yes, there is free Wi-Fi available throughout the campsite.<\/p>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading has-text-align-center\">On arrival, on departure &amp; during your<\/h3>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>What time can I check in?<\/summary>\n<p class=\"wp-block-paragraph\">Check-in is available:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>from 5pm for rentals<\/li>\n\n\n\n<li>from 2 pm for pitches<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If you arrive early, you are, of course, welcome to make use of the campsite facilities whilst your accommodation or pitch is being prepared.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you are due to arrive outside reception opening hours, please contact the campsite in advance so that we can provide you with all the necessary information and ensure your arrival goes smoothly.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>What time do I need to check out of my accommodation?<\/summary>\n<p class=\"wp-block-paragraph\">Departures take place:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>before 10am for bookings<\/li>\n\n\n\n<li>before 12 noon for pitches<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Once you have checked out of your accommodation or pitch, you can park your vehicle outside the campsite and continue to enjoy the facilities and activities throughout the day.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Is it possible to have visitors during our stay at the campsite?<\/summary>\n<p class=\"wp-block-paragraph\">Yes, visitors are welcome at the campsite.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">However, your guests must report to reception as soon as they arrive so that they can be registered.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For insurance and safety reasons, access to the swimming pool and aquatic areas is strictly reserved for guests staying at the campsite.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This rule enables us to ensure regulatory compliance, the safety of our premises and the comfort of our guests.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Is the campsite suitable for people with reduced mobility?<\/summary>\n<p class=\"wp-block-paragraph\">We have a disabled toilet in the bar and restaurant area; however, as the whole campsite is on a slope, it is not easy for wheelchair users or people with mobility difficulties to get around.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Are pets allowed?<\/summary>\n<p class=\"wp-block-paragraph\">We allow up to two pets per rental or pitch (with the exception of Category 1 and 2 dogs, exotic pets and any other animals).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A booking fee applies when making a reservation:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u20ac3 per night per pet on a pitch<\/li>\n\n\n\n<li>\u20ac5 per night per pet in holiday accommodation<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Pets must be kept on a lead at all times within the campsite. They are strictly prohibited around the swimming pool. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The vaccination records for dogs and cats must be up to date and may be requested on arrival.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For rental properties, we reserve the right to charge an additional cleaning fee in the event of excessive pet hair or damage found in the accommodation.<\/p>\n<\/details>\n<\/div>\n<\/div>\n\n<\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>FAQYour questions, our answers<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":9,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-1040","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ: Camping in Dr\u00f4me 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