^{Les Terrasses Provençales}Frequently Asked Questions

Cancellation insurance is an optional package payable in full and only at the time of booking your camping holiday, amounting to 5% of the total cost of your stay. This cover guarantees a refund of the sums paid (without the need for supporting documents, but subject to certain limits) and applies in the circumstances set out in the General Terms and Conditions of Sale.

The insurance must be taken out at the same time as the purchase, payable with the first deposit.

You can reserve a specific pitch for an additional charge of €30. You can specify your preferences or a specific pitch number if you have stayed at the campsite before. This rate also applies if you wish to be next to another pitch or accommodation unit. Subject to availability at the time of booking.

If you have chosen to pay for your booking in full or in part using holiday vouchers (ANCV), you must send them by registered post with acknowledgement of receipt, quoting your booking reference, to the following address: Camping Les Terrasses Provencales, 450 route de Rousset, 26110 VENTEROL.

No, the balance for your stay must be paid no later than one month before your arrival.

This choice allows us to offer you a smoother, higher-quality experience:

• a streamlined arrival process
• a personalised welcome with no waiting
• no payment required on the spot

When you arrive, all you need to do is settle in and start your holiday in peace and quiet.

No. For safety and insurance reasons, the maximum number of people permitted in the mobile homes must not be exceeded.

The campsite manager will refuse entry to anyone exceeding the maximum capacity, even if they offer to pay an additional fee. When making your booking, you must provide the full names and dates of birth of all occupants (including babies).

A baby is indeed regarded as a person in their own right.

You may pitch a tent in front of the accommodation, provided that the accommodation’s capacity is not exceeded and that the plot allows for it.

Yes, a second vehicle is permitted at no extra charge.

However, it is essential that it can be parked on your pitch without obstructing traffic or neighbouring pitches.

If there is not enough space, the second vehicle will need to be parked in the car park at the campsite entrance.

Our priority remains the safety and comfort of all road users.

Only our “Comfort” cottages are equipped with air conditioning

Yes, that is still possible.

We offer the following options:

• Sheets (fabric bed linen)
• Towels (cotton bath towels)
• Baby kit (including a travel cot and high chair)
• End-of-stay cleaning fee
• Fridge hire for pitches

However, for organisational reasons and to ensure that we are fully prepared to welcome you, we strongly recommend that you add your options at the time of booking or before your arrival.

• Single bed linen set hire: €18
• Double bed linen set hire: €18
• Towel set hire: €12

Yes, we offer end-of-stay cleaning packages for our rental properties as well as for the private bathroom facilities on our pitches.

• Cleaning fee for rentals: €70
• “Signature” pitch cleaning fee: €35

Please note that the cleaning fee does not include:

• washing the dishes
• take out the rubbish

We would be grateful if you could leave the accommodation in a decent condition, even if a cleaning service has been booked, out of respect for our staff, who work hard every day to ensure the highest standards for the next guests.

For safety and regulatory reasons, wood and charcoal barbecues are strictly prohibited throughout the campsite.

We offer gas barbecues for hire:

• €8 per day
• €40 a week

Barbecues cannot be booked online.

Bookings can be made directly at reception (during opening hours only), on the day of your arrival or during your stay, subject to availability. However, you are welcome to bring your own, provided they are electric or gas-powered.

Access to the activities and the swimming pool is included in the price of your booking.

Yes, there is free Wi-Fi available throughout the campsite.

Check-in is available:

• from 5pm for rentals
• from 2 pm for pitches

If you arrive early, you are, of course, welcome to make use of the campsite facilities whilst your accommodation or pitch is being prepared.

If you are due to arrive outside reception opening hours, please contact the campsite in advance so that we can provide you with all the necessary information and ensure your arrival goes smoothly.

Departures take place:

• before 10am for bookings
• before 12 noon for pitches

Once you have checked out of your accommodation or pitch, you can park your vehicle outside the campsite and continue to enjoy the facilities and activities throughout the day.

Yes, visitors are welcome at the campsite.

However, your guests must report to reception as soon as they arrive so that they can be registered.

For insurance and safety reasons, access to the swimming pool and aquatic areas is strictly reserved for guests staying at the campsite.

This rule enables us to ensure regulatory compliance, the safety of our premises and the comfort of our guests.

We have a disabled toilet in the bar and restaurant area; however, as the whole campsite is on a slope, it is not easy for wheelchair users or people with mobility difficulties to get around.

We allow up to two pets per rental or pitch (with the exception of Category 1 and 2 dogs, exotic pets and any other animals).

A booking fee applies when making a reservation:

• €3 per night per pet on a pitch
• €5 per night per pet in holiday accommodation

Pets must be kept on a lead at all times within the campsite. They are strictly prohibited around the swimming pool.

The vaccination records for dogs and cats must be up to date and may be requested on arrival.

For rental properties, we reserve the right to charge an additional cleaning fee in the event of excessive pet hair or damage found in the accommodation.